Springboard Programme: Accor Destination Hospitality Programme

Region: Edinburgh

Year: 2022

“My children and I relocated from Ukraine in August due to the war in my country. We are provided with free accommodation by the Scottish Government for the first 6 months. Now the most important thing is to start working to be able to rent accommodation for my family as soon as possible.

I observed that Edinburgh’s hospitality industry is a very active and developing sector. So, the Springboard course gave me an opportunity to understand the standards of the UK customer service and hospitality working approaches which are a little different from Ukrainian ones.

Being a stranger in a new country, it’s necessary to understand local rules, business habits and build professional connections. Springboard’s mentors helped me a lot not only with studying modules but with good advice and psychological support.

I was amazed by the willingness to help, involvement and flexibility of all Springboard team members. They were ready to find additional placement after learning that the biggest part of our group didn’t have normal access to the internet in our accommodation. They were ready to rebuild and customize some days of the program to respond to group’s needs.

Moreover, they helped me not to forget who I am!”

Olga has started work as a receptionist at IBIS South Bridge Edinburgh.