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Vision: Futureproofing the talent pipeline for hospitality and tourism
Mission
We nurture young people into careers in hospitality, leisure and tourism by equipping them with the inspiration, knowledge, skills, advice and guidance they need. We do this through our award-winning education programmes in schools, colleges and universities.
We help transform the lives of people who have barriers to work and can benefit from our support, so that they get sustained employment in hospitality, leisure and tourism, whatever their age or background. We do this by providing tailored support, quality programmes, dedicated aftercare, access to work experience placements and ultimately sustainable employment.
We provide specialist careers information, advice and guidance to inform and guide young people, adults and key influencers about the industry and facilitate quality work experience opportunities. We do this through our specialist careers activities on-line, face-to-face and through careers events.
We promote hospitality, leisure and tourism as a great place to work, providing worthwhile and inspirational careers. We do this through our award-winning education programmes in schools, colleges and universities.
Values
Inspire We inspire people to join the hospitality, leisure, and tourism industry, inspire our people to be great and lead inspiring new projects for our partners to support.
Make a difference Our people want to make a positive difference to other’s lives and to hospitality, while being sustainable and environmentally-conscious.
Customer focus We keep our internal and external customers at the heart of everything we do.
Listen We will listen, be open, take feedback and share best practice with everyone we work with.
Inclusive We are proud to have an inclusive organisation that supports different communities and business.
Do We are responsive, we make things happen, we are curious and ambitious, and we do the right thing.
Honest We are honest with each other, our beneficiaries and our partners.
