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Vision: Futureproofing the talent pipeline for hospitality and tourism
Mission
We nurture young people into careers in hospitality, leisure and tourism by equipping them with the inspiration, knowledge, skills, advice and guidance they need. We do this through our award-winning education programmes in schools, colleges and universities.
We help transform the lives of people who have barriers to work and can benefit from our support, so that they get sustained employment in hospitality, leisure and tourism, whatever their age or background. We do this by providing tailored support, quality programmes, dedicated aftercare, access to work experience placements and ultimately sustainable employment.
We provide specialist careers information, advice and guidance to inform and guide young people, adults and key influencers about the industry and facilitate quality work experience opportunities. We do this through our specialist careers activities on-line, face-to-face and through careers events.
We promote hospitality, leisure and tourism as a great place to work, providing worthwhile and inspirational careers. We do this through our award-winning education programmes in schools, colleges and universities.
Values
Inspire We want to continue to inspire people into the industry, whilst inspiring our people to be great and lead inspiring new projects for our partners to support.
Make a difference Our people want to make a positive difference to other’s lives and make a difference to Hospitality, whilst being sustainable and environmentally conscious.
Customer focus We want to keep our internal and external customers at the heart of everything.
Listen We will listen, be open, take feedback and share best practice with everyone we work with.
Inclusive We are an inclusive organisation that champions and supports different communities and works with integrity, respect and empathy for all / everyone.
Do We are responsive, we make things happen, we are curious & ambitious and we do the right thing.
Honest We are honest with each other, our beneficiaries and our partners.
