Springboard Programme: Compass Gateway to Employment

Region: Greater London

Year: 2020

The first thing Springboard gave me was a routine and a reason to get up in the morning. I would set my alarm for 5.30am because I had to commute from south London and I started going to bed at a normal time. I l felt productive for the first time. They taught us how to lay out our CV, what to expect in an interview, and how to prepare and structure our answers. I learned to always be early and the importance of body language and tone. I learned that the customer is always right, and how to take criticism and improve from mistakes rather than be defeated by them.

That course was the best thing that ever happened to me. I got a job as a dishwasher, then I worked in the kitchens and prepared lunches for the players at Wimbledon. Now I have a new job working between the bar, the kitchen and front of house at the O2 Arena. My manager told me my customer service has improved a lot and that I’m an enthusiastic, hard worker. I am excited to be working here at such an iconic venue. I’ve got my mojo back. I am one billion per cent more confident than I was before I found Springboard.