Meet our new partner!

Resident Hotels announces a new business partnership with The Springboard Charity & Springboard UK, the industry charity committed to futureproofing the hospitality and tourism talent pipeline.

It has been an incredibly challenging period for the hospitality industry and Resident Hotels is proud to be working with Springboard to address the staffing shortages in the wake of Brexit and the pandemic.

The UK hotel operator recognises the importance of collaborating with established industry partners in a collective effort to raise the profile of the hospitality industry as a viable and rewarding career.

The partnership will involve supporting Springboard’s varied programme of activities including volunteering, fundraising and mentoring with a constant focus on futureproofing the talent pipeline for hospitality.

Springboard helps individuals to prepare for and find careers in the hospitality, leisure, and tourism industry through providing advice, knowledge and skills via education programmes in schools, colleges and universities. Their services are available for all age groups, the unemployed and disadvantaged groups.

The charity has created ‘Springboard to 2022’, an ambitious programme with a goal to have 10,000 young people trained and ready for work in hospitality by the end of 2022. Resident Hotels is delighted to be part of this journey.

Commenting on the partnership, Jennifer Watts, Head of HR at Resident Hotels said: “As we return to some sense of normality, after multiple lockdowns due to the Covid-19 pandemic, it’s more important than ever that we, as employers, do what we can to improve how careers in hospitality are perceived. Through our partnership with Springboard, we look forward to further supporting the hospitality industry and the people within it.’’

Chris Gamm, CEO of Springboard, commented, “We are delighted to have The Resident on board as a valued partner. Springboard to 2022 relies on the support of fantastic hospitality venues, such as The Resident, who are dedicated to investing in people and futureproofing the talent pipeline”.

For more information on The Resident, please visit and Springboard

About Resident Hotels Ltd

Resident Hotels Ltd is a privately owned hotel company, that re-branded as The Resident in February 2020 with the support of its owners and majority shareholders, Mactaggart Family Partners, led by Sir John Mactaggart. The Resident is a personable brand of five distinctive city centre hotels (four in London and one in Liverpool) providing excellent rooms, in exceptional locations with heartfelt hospitality. All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,188 London hotels on TripAdvisor (August 2021). The Resident has recently refurbished its lounges and refreshed all rooms with hand-picked and often handmade British and European furniture. Each room has a concealed mini-kitchen, and an in-room grocery service is available for guests. Headquartered in London, Resident Hotels is headed by CEO David Orr, who joined the company in March 2018. The Resident currently offers 379 rooms and plans to expand with an additional 1200/1500 rooms in the UK in the next seven years. If you have a development opportunity, please contact David directly at

For more information, please visit our website at email in addition, you can connect with us on Facebook, LinkedIn, Twitter and Instagram.

About The Springboard Charity and Springboard UK

Springboard was established in 1990 to support the hospitality, leisure and tourism industry and those seeking employment within it, with three key aims:

  • To advance the life and education of those under the age of 25, through the provision of advice, training and skills courses.
  • To relieve poverty and unemployment by assisting people to secure jobs in the hospitality sector.
  • Tackle ongoing problems the hospitality, leisure and tourism industries face, including staff and skills shortages and misrepresentation about what a fulfilling career they offer.

What we do:

Working nationally across the UK and Ireland, our work is built around three key areas:

  • Employability training programmes – helping disadvantaged people gain soft and hard skills, industry insight, and work placement opportunities- leading to overall improved wellbeing, enhanced employability, and transition to positive destinations including employment/further education/an apprenticeship/etc. 
  • Education programmes – working with schools, colleges and universities to enhance curriculum teaching delivered to students – helping them gain key industry insight and skills development required for the transition from education to employment
  • Careers resources and advice – providing specialist careers activities online, face-to-face and at careers events.

Published: 1st November 2021

Last edited: 1st November 2021

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