Vision:

Futureproofing the talent pipeline for hospitality and tourism.

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Mission:

“We unlock potential and empower people from all backgrounds to
gain fulfilling careers in hospitality and tourism.”

By…

Promoting hospitality and tourism through key partnerships with a wide range of
employers and industry Ambassadors.

Delivering dynamic, engaging and inspirational education programmes
in schools and colleges.

Creating sustained employment through a variety of employability
training programmes and support activities.

Promoting CareerScope as the one stop digital hub for careers advice,
training, jobs and advocating for the sector.

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Values:

Inspire:
We ignite passion for hospitality careers and empower our team to champion
innovative solutions for a thriving and dynamic industry.

Make a difference:
We are driven by changing people’s lives through starting careers in
hospitality and tourism, while fostering a sustainable and inclusive industry for all.

Customer focus:
By keeping our trainees and partners at the heart of everything we do,
we deliver outstanding results and make a meaningful impact.

Listen:
We actively listen to and understand the needs of our trainees, partners,
and team, adopting collaborative solutions.

Responsive:
Being dynamic ensures we evolve with the times, are nimble, creative, and
innovate through technology to support our mission.

Inclusive:
We listen to everyone, support different communities and encourage
people to be themselves, and flourish as individuals.

Honest:
Honest feedback shapes the services we provide for trainees and partners,
and allows us to continuously improve our organisation.