A huge thank you to all of our award sponsors
Category 1 - Promoting Careers
The Springboard Ambassadors Award (Individual) - Sponsored by Bestway
Winner: Gareth Billington - Sodexo
Gareth is a fantastic hospitality professional and his commitment to Springboard over the past eight years has been an inspiration to many young chefs. Away from his role with Sodexo and Everton FC, where he manages a team of 32, Gareth’s outstanding attitude has seen him successfully mentor and engage the future chefs of our industry as a Springboard Ambassador.
Over eight years Gareth has performed industry talks, conducted open evenings, and provided work experience for over 80 students with a 60 hour programme. This year, 12 students were offered work experience and three now work with him on match days. He has also overseen the success of three FutureChef champions in Springboard’s nationwide competition.
“The passion in Gareth stands out in the consistency of the Ambassador role he has undertaken in the eight years as a Springboard Ambassador.” - Edward Plunkett, Boodles
Highly Commended: Lynn Parker - Gather & Gather
Lynn has gone out of her comfort zone by helping tough organisations. From prisons to those with special needs, Lynn has shown care and commitment, coordinating 24 Ambassadors within Gather & Gather. She has met success with those who have special needs and found employment for them within Gather & Gather.
“Dedicated to working with special needs individuals and challenging industries. Great care and commitment to train everyone.” - Meena Jhita, Catering Marketing Manager, Bestway
Katie Carstairs - Old Course Hotel
In just eight months, Katie has shown great focus and organisation, reaching 500 candidates and tailoring her presentations to their needs. Over the past year, she has hosted Diageo Learning for Life groups, presented to colleges, and attended careers fairs and employability days. She is constantly looking for new ways to develop herself and young, unemployed people.
“Great achievement in a short space of time. Always looking for new ways to develop young people.” - Meena Jhita, Catering Marketing Manager, Bestway
Shortlisted: Katie Carstairs (Old Course Hotel), Michael Taylor (Sodexo), Lynn Parker (Gather & Gather), Natalie Davies (Inspired Youth), Gareth Billington (Sodexo)
The Springboard Ambassadors Award (Group) - Sponsored by Bestway
Winner: Gather & Gather
Gather & Gather’s 24 Ambassadors stood out as they have taken their own time to provide opportunities for everyone, particularly those with special needs. For such a young organisation, Gather & Gather have reached out and impressed the judges with their Disability Awareness training, which has now been expanded to the wider Mitie Group. They stay in contact with the people they help through Springboard’s programmes and apply themselves fully in supporting people’s confidence. Their welcoming attitude is everything a group of Springboard Ambassadors should aspire to be.
“The very personal buy in from Lynn Parker has clearly has had an inspirational effect on her 24 ambassadors.” - Edward Plunkett, Boodles, Chair of Springboard Ambassadors
“A passionate and dedicated organisation helping to better the lives of others.” - Meena Jhita, Catering Marketing Manager, Bestway
Shortlisted: Bristol Marriott Royal Hotel, Inspired Youth/Premier Inn, Gather & Gather
Best Regional Initiative - Sponsored by Conviviality
Winner: The Glasgow Marriott
The judges were impressed with how The Glasgow Marriott creatively addressed their skills shortages and also targeted disadvantaged areas with high unemployment levels.
The Hotel and Hospitality Academy was born three years ago and the first programme saw all 12 pupils achieve positive outcomes (college, university or employment). This success led to the creation of primary school lesson plans with interactive, competitive learning experiences, while the more recent Discover Hospitality programme targeted the long term unemployed with no qualifications. This has seen over 90% achieve successful job outcomes. There are currently 35 employees thanks to these programmes, reflecting a successful regional initiative.
“An inspiring program to raise the profile of opportunities in the local hospitality sector with impressive results.” - Golnoosh Khadivi, Customer Marketing Manager, Conviviality
Highly Commended: Sodexo
Sodexo Sport & Leisure’s Project A successfully allowed newly promoted duty managers the time to get creative and develop their skills. The fun project allowed them to explore new revenue streams, drive sales and offer incentives.
Originally implemented at St. James’ Park in Newcastle, the project saw six newly promoted duty managers develop and have their own ideas carried out. The scheme addressed the lack of events outside the Christmas and match day calendar, utilising unused space and resulting in many successful events, such as the ‘Summertime Tea Dance’.
All six have since been promoted and the project is now being applied across different venues and the entire organisation. A strong team bond and work ethic has also been created between the staff.
“An innovative programme that should be rolled out to other sites.” - Joe Fattorini, Group Manager – Brand and Comms, Conviviality
Shortlisted: The Glasgow Marriott, Inspired Youth, Sodexo
The Education & Industry Partnership Award - Sponsored by Serviceline
QHotels met all this award’s criteria with a list of outcomes and achievements that showed a great link with schools, colleges and universities. Having experienced challenges like spiralling agency costs, QHotels have developed a link with their local community and promoted the industry as a real career choice.
In 2016, QHotels have had 135 school work experience placements, 74 college placements, and 31 from university. 55 employees recruited in 2016 have had previous work experience with QHotels. QHotels have also shown strong links with University College Birmingham, joining together through their Management Trainee Programme. In 2016, they have also attended 61 recruitment fairs at local colleges, 34 school career talks, 42 apprenticeship events and 12 university events.
“QHotels showed great ongoing detail, recording the outcome and how many have progressed into employment in the industry.” - Graham Skinner, Sales and Marketing Director, Serviceline
We work very hard to ensure that we attract, retain and develop our own people and so are delighted to win these coveted awards. We are very mindful that we only achieve business success through attracting and employing like minded people and providing real development opportunities for a sustainable career in hospitality. The result for us is to continue to attract and retain the very best team, as the employment market and payroll costs become ever more challenging.
HR Director, QHotels
Highly Commended: Chewton Glen
Independent hotel Chewton Glen have developed great relationships with many schools and colleges, and they are always open to students spending time with them. They offer a range of activities and are heavily involve with HALO, a hospitality GCSE run with local schools that puts the curriculum into practice. They hosted the HALO launch in September for 40 students and they actively encourage school and college visits, which have resulted in work experience being offered, followed by offers of employment. They had 16 work experience students this year, and a further 14 from overseas.
“They were excellent at reaching out to schools and colleges, and valued feedback from all the people on the placements.” - Graham Skinner, Sales and Marketing Director, Serviceline
Shortlisted: PPHE Hotel Group, QHotels, Chewton Glen
Category 2 - Attracting and Developing People
Best Work Experience Provider - Sponsored by James Hallam
Winner: Harrison Catering Services
With over 10,000 hours of work experience provided, INSPIRE certified Harrison Catering Services have clear learning objectives and implemented a well-developed learning programme. Each catering site is personally visited by the training manager and disability awareness is provided to teams who work with the Camden Society, ensuring a great experience for all.
With candidate satisfaction levels reaching 98%, their great results stood out to the judges. Of the 43 placements since their programme began in 2014, five students have been recruited, and their work experience received positive feedback following their buddy and mentoring support. Work experience is difficult to conduct in catering services, so Harrison’s great results really shone through.
“This entry was culturally in tune with Springboard’s principles.” – David Noble, Director of Hospitality and Leisure, James Hallam
Highly Commended: Premier Inn Euston
Premier Inn have worked with Springboard for four years, supporting over 100 placements each year. In 2016, they have supported Hospitality Futures, Hospitality Careers in Lambeth, Galvin’s Chance and KickStart through selection days, taster days and show arounds. Their active support of unemployed people has encouraged people like Bradley Marks and Chelsea Wells, who have faced personal challenges, to begin their careers. Their work experience is tailored to the individual, and offers a rounded experience across every department. By 2020, they have set a target of 7,500 work experience placements.
“Premier Inn understand Springboard and implement their ideas through commitment to many programmes.” – David Noble, Director of Hospitality and Leisure, James Hallam
Shortlisted: Premier Inn Euston, The Grand Hotel, Eastbourne, Lucknam Park Hotel & Spa, Harrison Catering Services Ltd
Best Use of Digital Media - Sponsored by drp
This year QHotels successfully made use of social media and drove traffic to their website. Their Twitter handle @QHotelscareers is constantly updated and it has gathered a group of followers that have successfully engaged with the account. They’ve developed weekly content plans for each hotel, posted jobs on a daily basis, and attained retweets from education facilities and jobcentres. As they’ve driven traffic to their site their recruitment agency spending has decreased by 50% year on year and their permanent spending has decreased by 25%.
“I followed QHotels careers while looking for part-time work. I then spotted the graduate programme and decided to apply – now I’m on the programme and my family are following too.”
“QHotels’ use of social media to inspire and interact with their audience clearly stood out against the other entries in this category. This high level of engagement drives traffic to their job’s website and we saw a large increase in traffic because of this.” – Adam Cox, Head of Development, drp
Highly Commended: Rocco Forte Hotels
Rocco Forte Hotels have shown innovation by developing a smartphone app to promote and support their employees’ career progression. As 82% of today’s learners wish to learn at their own pace and 70% use mobile devices for learning, this app will suit the modern workforce. It’s a great concept that drp’s judges believe will become a real success.
“Highly commended because of the potential this product has to make a real difference in this industry. We were impressed by the innovative concept behind the application and believe that it’s only a matter of time until this becomes a real success.” - Adam Cox, Head of Development, drp
Shortlisted: QHotels, Rocco Forte Hotels, Stonegate Pub Company
Best Recruitment Initiative - Sponsored by Caterer.com
QHotels developed a recruitment campaign and an apprenticeship programme that combined excellent online and printed marketing materials with a strong online presence that has targeted the millennials and increased awareness of their initiative ‘Get into Q’.
QHotels’ ‘Get into Q’ apprenticeship programme was set up to address the skills shortage, attract young recruits and meet apprenticeship requirements set by the Government. They currently have 150 apprenticeship learners and have committed to 250 apprenticeships by 2016, and 300 by 2017. They also hosted and attended 42 apprenticeship events during National Apprenticeship Week alone.
“QHotels presented a clear and concise entry with strong evidence of their initiative’s delivery for this award. We recognised this is a new initiative and believe the results will only get better.” – Neil Pattison, Sales Director, Caterer.com
With an ever challenging employment market, candidate attraction has never been so important – it’s critical that our future employees gain a real understanding of our culture and become inspired by our industry through our online and print careers presence. Increased competition for great people means that our recruitment campaigns need to be bold, innovative and generate results more than ever before.
Group Resourcing Manager, QHotels
Shortlisted: QHotels, Concord Hotels, The London Cocktail Club
The Young People Award - Sponsored by American Express
Winner: Inspired Youth
Inspired Youth lived up to their name for the Young People Award. Running activities that both support careers education in hospitality and provide meaningful work experience opportunities, they have opened up youth opportunities throughout the past year.
Their Sparks programme is open to 150 young people who are either in education or are disadvantaged. The programme can be used by those in education as part of their BTEC assessments or to build their CV and confidence. It leads them to organise and deliver youth careers activities for other young people.
One individual, Franklin, was homeless earlier this year, but through Inspired Youth’s Brighter Futures employability project, Sparks and the Anchorage Trust he was housed and met Premier Inn. He was offered a trial and then permanent employment. He will be involved in future Inspired Youth projects, inspiring more young people about hospitality.
“Inspired Youth have an innovative programme with a clear and practical focus that has a strong emphasis on employability.” – Lisa O’Riordan, Senior Client Manager, American Express
Shortlisted: Inspired Youth, PPHE Hotel Group, University College Birmingham
Best Chef Development Strategy - Sponsored by Gram
Winner: Lucknam Park Hotel & Spa
Lucknam Park Hotel & Spa showed the judges that they offer great opportunities for chef development. They are a great place for any chef to begin a career and have created a strong link with local colleges to bring in the chefs of the future. Executive Chef Hywel Jones has taken in apprentices from a specialised programme run at Bournemouth and Poole College for 12 years, and chefs remain long after the completion of their apprenticeship.
The Lucknam team work with a number of colleges and this strong link has recently resulted in three new commis chefs. Of the 26 chefs at Lucknam Park, three have moved on to higher positions externally this year. This has allowed current brigade members to be promoted, and provides motivation as hard work is rewarded.
Hywel also encourages Lucknam’s chefs to enter competitions as part of their development, and two will be competing in South West Chef of the Year. This year Hywel has been made a Fellow of the Royal Academy of Culinary Arts, Ben Taylor won Welsh Chef of the Year and Elly Wentworth achieved the Gold Standard.
“The judges would love to train here. It’s a great place to start a career and you would learn everything you would need to know for life.” – Glenn Roberts, Managing Director, Hoshizaki Gram
Highly Commended: Sodexo
Sodexo have utilised their resources and gone the extra mile to develop chefs. The Everton Training Program welcomes new chefs to their team, and takes trainees through a detailed process of skills and knowledge development where personal time is invested in potential recruits. Over 80 work experience placements have been held and 18 chefs have been recruited this way. The majority of the team have also remained at Everton for over eight years.
“Sodexo have gone over and above, utilising their resources in a corporate world, but still valuing individual needs.” - Jim Norris, Gather and Gather
Shortlisted: Elior UK, Lucknam Park Hotel & Spa, Sodexo
The Best Housekeeping Team Initiative - Sponsored by Bonasystems
Winner: Tzveta Ivanova – The Milestone Hotel
Tzveta and her housekeeping team have ensured high standards have been met and maintained. They have gone the extra mile to keep team morale high and they ensure that their guests are well looked after.
The Milestone Hotel housekeeping team have implemented initiatives to keep standards so high, including TNTs (Tiny Noticeable Touches) and ‘White Glove’ show rounds with the general manager. The team show real effort for their guests and create a real ‘wow’ factor. In turn, this makes the staff feel great and makes guest visits very memorable.
“This year’s winning entry for the Best Housekeeping Team Initiative Award was strong and balanced, excelling in good housekeeping practices, staff retention, motivation and guest satisfaction. The winner represented a great cross section of housekeepers from all spectrums of the scale and showed our industry in a perfect light.” - Liana Sparks, UK Housekeepers Association
I am immensely proud of the wonderful recognition of Tzveta and her teams incredible effort. A wonderful example of the most incredibly focussed and passionate housekeeping team
General Manager, The Milestone Hotel
Highly Commended: Gina Hall – Travel Lodge, Stafford
Gina implemented ‘One Team Clean’, a standardised tool for every housekeeper to utilise to create consistency across the hotel. The tool has set the team up for success following customer feedback on Trip Advisor, and already the results are being seen in reviews online.
Sarah Kilby - QHotels
Sarah has implemented a pre-NVQ work book that prepares users for further development and career progression. It’s currently being rolled out across the QHotels teams. The QHotels housekeeping team are offered a very flexible work environment and retention levels are high as the team support one another. Through a new-starter buddy system, new employees are shown the ropes while they take the time to settle in to the hotel.
Shortlisted: Tzveta Ivanova - The Milestone Hotel, Sarah Kilby - Q Hotels, Gina Hall - Travelodge, Stafford
Best Management Development Strategy
Winner: Lexington Catering
Lexington Catering provided the judges with excellent evidence of how their management development strategy challenges and nurtures future managers. The Aspiring Leadership Programme (ALP) and Supervisor Development Programme (SDP) help prepare people with the right skills to progress into management positions, including short training courses, mentoring and awards. Last year, 30% of managers and head chefs received promotions, and 70% of those who completed the SDP have moved on to higher roles.
“Lexington Catering demonstrated a very strong programme, tackling a true business challenge with thorough evidence to demonstrate great success and improvement.” – Paul Carmichael, Compass Group
Highly Commended: Stonegate Pub Company
Stonegate’s ‘Masterclasses’ and ‘Aspirations’ programmes have offered a solution to their skill gaps. These programmes have sought to meet their area management needs, with 54 general managers going through ‘Aspirations’. 11 have become area managers and 25 have moved to bigger sites.
“A very comprehensive entry with great detail on the programme and thorough outcomes.” – Paul Carmichael, Compass Group
Shortlisted: The Dorchester, Brookwood, Stonegate Pub Company, Lexington Catering, Ace Hotel, QHotels
Best Food and Beverage Strategy - Sponsored by Hand Picked Hotels
Winner: Park Plaza Westminster Bridge
Park Plaza Westminster Bridge’s statistics proved to the judges that they hold a wonderful food and beverage strategy. As a team they have improved together, with guest satisfaction also improving significantly.
Team satisfaction has increased to 90% across food and beverage, beating the hotel average. Turnover in the team reduced by 3% and a new recruitment process and induction programme has increased their twelve week retention by 10%. Opportunities for promotion also benefit their team, as seven out of eleven in the management team have been promoted internally.
Five out of seven departments have increased their guest satisfaction scores since the team development strategy was implemented (and the other two maintained their already high scores). On Trip Advisor their position rose by nearly 2,000 places in just one year and overall guest satisfaction was reflected in their revenue – a million pound increase over the first year.
“Park Plaza see their staff as integral to the business. This was a strong entry showing robust team development and a passion for developing food and beverage staff.” - David Martin, Business Development Manager, Wine & Spirit Education Trust
We are absolutely delighted to have won the Best Food and Beverage Strategy Award. We are proud of our staff and the work we do to retain and develop such great people. It is truly amazing for us that our work is recognised in this way.
Food & Beverage Director, Park Plaza Westminster Bridge London
Shortlisted: Firmdale Hotels PLC, Park Plaza Westminster Bridge, Lexington Catering
Category 3 - Best Employment Practices
Best Apprenticeship Strategy - Sponsored by Lifetime Training
Winner: Greene King
Greene King currently have a large talent pool thanks to the 2,700 apprentices on their programme. Greene King’s apprenticeship programme includes three levels across 12 apprenticeships, with the percentage of learners on advanced and higher levels increasing from 13% to 29% over the last year.
Of the apprentices Greene King recruit, 74% are retained within the organisation after completing their apprenticeships and 80% are aged 16-24 – ticking their key business objective in attracting and developing their future workforce. In the last financial year, a huge 175% increase in applications for their apprenticeship programme was seen and now 85% of Greene King’s sites have an apprentice (an increase from 50% in 2014).
This is a fantastic apprenticeship programme that has saved on recruitment, improved customer satisfaction and encouraged apprentices to progress their careers and go on to management qualifications within Greene King.
“Great focus on attracting, retaining and developing people with apprenticeships at the core of this. A dynamic entry.” - Daniel Kunka, Account Director, Lifetime
Highly Commended: Compass Group
Compass Group launched their apprenticeship brand, ‘It’s the start of something big’, as part of National Apprenticeship Week 2016. With an ambitious target of 1,500 apprentices (3% of their workforce) by the end of 2017, it has a quality diversity agenda and clearly presents a viable career option.
So far, apprenticeship participation has met 39% of Compass Group’s overall target and there has been a 64% increase in sign-ups. 81% of apprentices still work with Compass Group and over the past 12 months 33% have progressed to the next level, with 8% benefitting from a pay or grade increase.
There has been a 5% increase in those studying culinary apprenticeships over the past 6 months, with a 5% increase in female apprentices, who now make up 40% of the total number. This is 22% higher than the national average and shows that the Compass Chef Development Programme is attracting females.
They also took advantage of their role on the Apprenticeship Delivery Board and were sponsored by MP Nadhim Zahawi for their Apprenticeship Graduation Ceremony in the House of Commons in October.
“A very inspiring entry. Great innovations with fun programmes, showed passion for the industry.” - Paresh Vara, Training Manager, PPHE
Shortlisted: Compass Group, Greene King, Stonegate Pub Company
Best Career Progression
Winner: St. Austell Brewery
St. Austell Brewery created a training provision called ‘Brewing a Passion’ that showed the judges a pipeline of progression and internal opportunities. They have taught front of house and kitchen staff the key hospitality skills needed to succeed in the industry, and over the past year their training has been supported by a clear four stage process. This has resulted in improved staff engagement and productivity, better staff retention, and better service.
“St. Austell Brewery’s entry showed extensive career progression across the whole business with truly remarkable results, both in terms of reduced turnover and in terms of the considerable numbers of people who had benefitted from the programme.” – Beth Aarons, The Dorchester Collection
Highly Commended: Stonegate Pub Company
Stonegate’s approach, ‘Albert’s Theory of Progression’, has offered career guidance and tools for employees through Albert’s Award, Accolade and Accelerator programmes. The skills employees gain right from their induction cover hard and soft skills, with a focus on on-the-job learning, responsibility and accountability. This approach has improved retention and from 13 programmes 107 general managers have been promoted, with a further 700 team leaders currently undertaking Albert’s Award.
Shortlisted: PPHE, Rocco Forte Hotels, St. Austell Brewery, Stonegate Pub Company, The Pig nr Bath
The Retention Award - Sponsored by CH & Co
Winner: Byron Hamburgers
Byron analysed their high staff turnover and have improved their retention through a new people strategy that has listened to the needs of their team. They have engaged their workforce and seen improvements across the board.
Over the last 18 months, there has been a 40% drop in labour turnover and 90 day labour turnover has reduced from 45% to 25%. General manager turnover has reduced in 2015-16 from 60% to 11%, and 75% of general managers now have over six months of service in their current restaurant.
Staff engagement has improved, with 9% more staff believing they could progress their career with Byron. 95% of staff find working at Byron to be fun, 96% are proud to work at Byron, and 94% would recommend Byron as a great place to work.
“Byron submitted a really great entry. Their honesty and openness was inspiring and they were a great case study on how to engage and retain a team.” – Andrew Merrett, Communications Director, CH&Co
The team at Byron are delighted to have taken home the springboard award for retention. Our people are our greatest asset and we work incredibly hard to make sure they love their time with us, we feel this award puts us one step further in our mission to be an iconic employer in the hospitality sector renowned for doing the people bit properly.
People Director, Byron Hamburgers
Shortlisted: BaxterStorey, Byron Hamburgers
The Community Engagement Award - Sponsored by Diageo
Winner: Food Cardiff
There are around 170 non-school days in the year, leaving a gap becoming known as ‘holiday hunger’. Food Cardiff’s Summer Holiday Enrichment Programme addressed this and improved children’s quality of life over the summer holiday period.
The innovative pilot project utilised closed schools as community assets, reaching five local schools and over 100 children to not only reduce isolation and hunger, but also combine education, sport and fun. Over 1,000 meals, compliant with nutritional standards requirements, were served to 171 children.
Following the pilot, 79% of parents agreed that the programme had taken financial pressure off the family. 41% of children reported skipping at least one meal a day on days they did not attend, compared with 22% on days attended. The judges felt the approach has the potential to address issues such as diet, obesity and academic success. It also provided catering staff, school staff and sports coaches with summer employment.
“Food Cardiff showed absolute leadership in this field by taking a simple concept and putting it into action cleanly and effectively. Every council in the UK should be adopting this approach!” - Nicola Reid, Supply Programme and Change Manager, Diageo
Highly Commended: Off to Work
Off to Work connected work performance to their cause, Mary’s Meals, who provide school meals to pupils in Malawi and Liberia. Rather than asking for contributions, they donated £1 themselves for every piece of positive feedback. In doing so, they showed the judges a culture that promotes social responsibility through their own performance. This innovative approach has raised £14,672 (80% of their target) and is well on the way to providing 330,000 meals.
“Simple yet highly effective – linking services to fund raising it gives people a reason to give 100%.” – Nicola Reid, Supply Programme and Change Manager, Diageo
Shortlisted: Artizian Catering, Food Cardiff, Dorsett Shepherds Bush, Compass Group, Off to Work
Best Employer Award - Sponsored by Learning Curve Group
Winner: The Peach Pub Company
The Peach Pub Company’s vision and values have helped to develop their team’s skills, knowledge and overall employee experience. Their flexibility means employees can move and develop within the group, through their own ‘Route to Partnership’ (a scheme introduced in 2014).
Employees receive access to Peach Pathway, a role-specific training programme. Junior front of house team members can develop skills through the Master Peaches programme, and they can also attend numerous training days and acquire qualifications. Employees can receive live-in accommodation, extra shift allowance, tips and child care vouchers, alongside free food on shift and 25% off all pubs. Performance related incentives offer trips abroad and to festivals.
“I commend The Peach Pub Company on creating a strong employer where it is clearly evident that the organisation’s values come to life in every interaction a colleague will experience. Great customer service is relying on a culture which this company demonstrated in their nomination.” – Heike Becker, Hyatt Regency London – The Churchill
I was really, really proud that Peach Pubs was recognized in the Springboard awards as Employer of the Year. To me, and all of the Peach team, this is the one. If we can look after our teams so that everyone has a Peachy life, enjoying their work, learning loads, and developed to the best we each can be, then I will feel happy. We share the rewards and ownership of the business, this all goes towards our goal of Making Life Peachy for us all. To be involved with Springboard means a lot, they really make a difference too.
Highly Commended: Stonegate Pub Company
Stonegate devised Albert’s Theory of Progression, a development programme that incorporates on the job learning with stimulating workshops, to engage their teams. Team engagement increased to 75% this year and 94% would recommend working at Stonegate to friends or family. Turnover dropped from 110% to 54% when team members were enrolled on the Team Leading programme, it dropped further to 25% when employed on the Accolade programme, and into single figures when enrolled on the Accelerator programme. The Accelerator programme resulted in a £1.8 million profit, and from 13 programmes 107 general managers were promoted. Stonegate also launched an employee discount card, ‘Albert’s Reward Card’, under the initiative of their general managers.
Shortlisted: PPHE Hotel Group, Stonegate Pub Company, The Peach Pub Company Ltd
The Chris Beaumont Special Award - Sponsored by Bidvest Foodservice
Winner: David Noble
David Noble, director of James Hallam Insurance, has developed a long standing relationship with Springboard. Over eight years, as both a patron and a board member, he has actively engaged and supported Springboard. He first trekked on Springboard’s Trek and Community Challenge in China, and since then he has embarked on two more! Earlier this year, David donned the lycra and joined Springboard’s Team Velo Challenge. In the process, he has raised vast sums of funding for the vital work of Springboard, and his actions have supported Springboard time and again.
I was surprised and thrilled to receive the Chris Beaumont Special Award. It touched my heart. Springboard has been one my passions for the last 10 years and not only have I witnessed the difference it has made to many people's lives but I have taken a huge amount of satisfaction from being involved.
Director of Hospitality and Leisure, James Hallam
The Fiona Colley Award
Winner: Kai Palmer and Connor Pomroy
School was not the best place for our winners, who had issues around authority, anger management and bullying. A referral to Springboard’s Let’s Cook programme gave them an opportunity to step up to a challenge and take a new direction in life.
Let’s Cook was not plain sailing, but it was a testament to the commitment, courage and trust of Connor and Kai that they worked hard, completed the programme and have gone on to college and employment. They both say that the Springboard programme ‘changed their lives’, as without it they wouldn’t be in the positive position they are now, with so much to look forward to.